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Insights on certificates, E&O risk, and the tools of the trade.
An editorial, star-rated read on the small and fast-emerging AI certificate-issuance category — how each tool fares on reading the request, verifying against the actual endorsement forms, routing ambiguity to a human, and proving what it checked. Coily is our product, and is rated first.
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Certificate errors show up in agency E&O claim studies year after year, and the fact patterns barely change. A look at the recurring failure modes — and the workflow principles that close them.
Certificate volume keeps climbing, holders keep getting stricter, and AI has finally reached the service desk. Five trends every agency principal should be watching — and what they mean for the way certificates get issued.
A certificate of insurance confers no coverage — it's your agency's written representation of someone else's policy. Here are the failure modes that volume and manual process make inevitable, and the process principles that close the gap.
Coily is now available: it reads a certificate request, verifies every provision against the policy's actual endorsement forms, and issues a compliant ACORD 25 in seconds — with a Verification Report attached to every certificate.